Extremely Bad Service

<p>I placed an order for an upgrade on one of my 8 Vodacom contracts wit the online department on 09 November 2016 for a Samsung S7 Flat Pink Gold with the Samsung Tablet deal. I received an email confirming the request at 12:36 with reference number 8WZAZ7. I was told that I would receive my phone within 5 working days. I was phoned on Tuesday 15 November at 15:51 from 082 275 98 to confirm that my order will be delivered on Wednesday 16 November 2016. To date, I have not receive my order. I phone them on a daily basis on nr 082 178 44 to enquire as to when I will be receiving my order. At first I received a different answer every day the last week however, I have been told that it is with the verifications department. It can't possibly take this long to do a verification. I spoke to a Shandre who is a manager with the online department on Wednesday 23 November 2016 at 14:50 after I left several messsagea for a Zanele, the consultant that processed my order and was never phoned back. Shandre promised to phone me back within an hour, needless to say I am still waiting for her call. I have phoned again yesterday afternoon at 16:51 to speak to Shandre, I was told she was busy on a call and was put on hold. The next moment another consultant took the call and advised me that Shandre was not at the office any longer as she only works until 17:00. I explained the situation to her and I was upset as I don't get any answers. She started speaking over me and raised her voice. When I asked for her name she said she is not allowed to provide it to me. She was extremely rude and that only enfuriated me more. I again phoned in this morning to speak to Shandre and was told she only works from 11:00 and they will ask her to phone me. I am extremely irritated and frustrated with the situation as I am battling with a phone of which the ringer is not working and I need to be available at all times and this is providing a huge problem. I hope to receive a response soon as I am on the verge of moving all my contracts held with Vodacom. </p>