Extremely BAD service

I've been battling since 12 Feb 2016 to get various issues regarding my vodacom package and account sorted. During this time, just about everything has been *****ed up ny Vodacom and I just can't seem to get any joy or feedback from vodacom while none of my requests have been resolved.<br> <br> 1. There is an incorrect ISD lock on my account preventing me from changing services or packages. On 12 Feb I have requested to migrate to SmartXL and change my add-on data from 2GB to 5GB. All of a sudden I am now on SmartM and back on 2GB. All quotes, etc confirmed that I am supposed to be on SMartXL with 5GB data.<br> 2. Every time I log onto the MyVodacom website, It says my account is in arrears with R0.00. This is confirmed by Vodacom that I am indeed not in arrears. A service request was logged to fix this but the call was closed without even contacting me and the problem still persists.<br> <br> After 21 years with Vodacom I am utterly shocked by the lack of feedback and ability to resolve the problems with my account and packages. I keep on getting told someone will contact me within 48 hrs but no one ever do and the calls references keep getting closed instead.<br> <br> I am not prepared to wait another month