EXTREMELY BAD SERVICE

We have had a Vodacom Account for more than 22 years. We also have 7 numbers attached to our bill. On the 1st of February the debit order went off. It was returned on the 5th. We went to pay the bill at the Vodacom shop immediately. The shop assistant said it would take a couple of hours to reflect. We noticed our internet was not working. Upon investigation we found that none of our numbers were working. We again went in to the same store. We were assured that within 3 to 4 hours service would be restored. Needless to say that did not happen. We called Vodacom Customer Care only to be told that all 7 numbers have been cancelled. Someone with a lot of power cancelled all our contracts within a very short period, with no cancellation fees asked. I have been waiting patiently for some feedback. Someone has been trying but to no avail. How is this possible?