Extremely bad fibre relocation service and poor system updates!!!

Vodacom fibre has given me the worst service. I have been a loyal vodacom customer for over 15 year, never have I ever used another network, so my heartbreaks after receiving such bad service . They failed to do my relocation, I had a sales assistant helping me who just decided to disappear , second assistant too disappeared after several exchange of emails. I eventually called and cancelled my month to month contract of which I hadn’t used in a full month after paying. I called vodacom to cancel and checked if they cancelled and won’t debit my money and I was assured , now they have debited my money meanwhile I cancelled . I am very disappointed and I really would recommend vodacom to anyone ever again. Now I must be the one chasing to get my money back… very annoying and infuriating