Extremely bad customer service experience

I app**** on 9 March to have my Vodacom SMEG fibre line relocated to a new address. There was no relocation by 30 April as we speak, and I cancelled my contract. I begged, cried and emailed several people. I've made NUMEROUS calls to the call centre, escalated my complaint to a floor manager, emailed the relocation team direclty, spoken to Octotell, Vumatel...It was a nightmare customer experience - each new customer service representative had a different take on what the problem is. SR*** ; SR***. Off course, I paid Vodacom for April and May and I have no internet.