Extremely bad customer service and disrespect of customers

Extremely bad service from the store since beginning of the year but yesterday's one took the cup. Took my router to Westgate store to be booked in for repairs on the 23rd of November 2023 and it was only taken to the repairs shop on the 1st of December 2024 and it was supposed to be taken to the repair store in a day or 2nd day. I couldn't get through to the repairs shop on Monday 4th of December 2023 and decided to call vodacom Westgate to find out if they have my router since the track your device app Said I must call for feedback and the lady I spoke to said they didn't receive it and they will call me once it has been brought back to the store. 5th of December 2023 I called the repairs shop and they advised me that my device was dispatched to vodacom Westgate store on the 4th of December 2023 and I can go collect it. I went to the store on the 5th of December and I was made to wait because one staff member decided to go run his errands and waited for another staff member who came from doing shopping and told me , he can't find my router and handed me to another lady to assist and the guy also left the store and the was a customer who needed assistance and he just told him to take a sit and left. The receptionist also left and went to game for her errands. I waited for more than 30 minutes for a router and was told they don't have it. I insisted that I'm not going to leave the store because the repairs shop won't just say it was dispatched and it's wasn't. I forgot the name of the person who signed for it and asked the lady who normally signs for devices and he called the guy and to my surprise, he found my router in less than 5 minutes and I waited for more than 30 minutes to be told its not there so my question is had I not stood my ground I would have wasted my petrol and went back home and call the repairs shop to be told that the device was dispatched on Monday. I have taken my router to Westgate mall thrice or four times and they have never called me once to inform me that I can come collect the router. Even booking it in, you are made to wait for 1 person who is assisting another customer whilst the other consultants are chatting to each other. They do not respect customers at all