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veena P
1 reviews | Active since Jun 2015
23 Aug 2024, 11:46
Extremely bad customer service
I logged a complaint on Hello Peter on the 19 of August. I called on the 20th with a promise to resolve my issue and I was assured that my complaint will not be closed. Needless to say I am still waiting
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Replies (2)
Vodacom's replyOfficial
23 Aug 2024, 12:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Aug 2024, 12:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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veena P's updateReviewer Update
28 Aug 2024, 12:43Vodacom is treating me like I am stupid. Despite numerous promises my issue has not been fully resolved. Everytime I mention a certain number that is a new line no one want to deal with it and i get pushed from pillar to post or I get told that the issue has to be escalated. This been going on since the 7th of June and I am still being billed. I have had enough and I am going to escalate this head office
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veena P's update28 Aug 2024, 12:43
Reviewer Update
Vodacom is treating me like I am stupid. Despite numerous promises my issue has not been fully resolved. Everytime I mention a certain number that is a new line no one want to deal with it and i get pushed from pillar to post or I get told that the issue has to be escalated. This been going on since the 7th of June and I am still being billed. I have had enough and I am going to escalate this head office