LB
Louwrens B
1 reviews | Active since Oct 2020
21 Oct 2021, 14:03
Extremely bad customer service.
My vodacom fiber has been down since Monday and after logging a ticket on Monday and repeatedly calling the call center every day for the last 4 days the only response I'm getting is "It has been escalated to the technical team" no eta and I have to phone them to find out what is going on.
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Vodacom's replyOfficial
22 Oct 2021, 07:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2021, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team