Extremely bad!!!

Over two weeks ago I app**** online for a device, submitted my docs. I constantly have to ask for feedback and all I get is 'my docs have been submitted'. Eventually I get hold of sales telephonically and ask for a managers number or the regional offices number and either get ignored or the phone gets dropped in my ear. I have Been a Vodacom customer for over twenty years and this is the ********** treatment I get. I cannot escalate my application or complaint because the company simply does not comply with me!!