HF
Herman F
1 reviews | Active since Jun 2015
02 Mar 2023, 10:04
Extremely Bad and unprofessional Service Ever!!!!!!
Worst customer service ever!!!!!!! Call centre and head office in Midrand. No service!!!!!! Being a loyal customer for 20 years now and suddenly Vodacom doesnt pick up my payment, even after sending proof of payment 12 times!!!!!!!!! Call centre agent are so rude, especially Ismahil. Where is your manners, do you even know how to treat customers fairly???????? How can you tell a customer, sitting at head office, with proof of payment, to rather go home and email it AGAIN..... Shocking.... Please stay away, Vodacom doesnt care even if you are with them for 20 YEARS........ Stay Away
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Replies (1)Vodacom's replyOfficial
02 Mar 2023, 10:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2023, 10:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
