EXTREMELY BAD AND RUDE SERVICE

I have taken a contract from Vodacom online now to my surprise i get an email that says I have not being paying the account and I have been struggling to even get hold of them as my daughter made me aware that she cant use the ****le it has no data. They have my banking details and suppose to debit me on my pay day suddenly they have handed my account to debt collectors to call be yelling at me let alone give me a chance to voice my frustration regarding this issue. Two very rude consultants from a company called Alliance called me with no manners whatso ever and the other one kept saying to me talk talk because you wanna talk. I need this matter sorted out ASAP.