Extremely bad and poor SERVICE

I`ve upgraded through the internet at the end of January 2016. On the 27th of January Vodacom send my new phone ( LG G4 Stylus Titanium) which i really liked. On the 29th of February 2016 i`ve put my phone on the supp**** charger because the battery was on 7%. 2 Hours later when i returned to my phone it was extremely hot and refused to start up. I`ve let it cool down but up to date with no luck. On the 1st of March 2016 i went into my Vodacom account and on the please help me i`ve asked every day that Vodacom must please contact me for i need help with my phone. Today i`ve phoned Vodacom`s repair number although my phone is still with me to find out where i can get help from. There answer is just: \Take your phone to your nearest Vodacom shop and book it in for repair\". I`ve tried to explain to the lady that my nearest Vodacom shop is about 200km away from me and she just said, \"You must take your phone to your nearest Vodacom shop\". 3 Years ago with MTN they send a courier that 3 day`s later picked up the phone and replaced it with a brand new phone witch they also delivered with a courier but i`m not even able to get in touch with the right people at Vodacom, what a crab service"