Extremely bad ADMIN and logging of SR's are bad.

In short I logged a query with Vodacom since January. They advised me that a bulk payment will be done on my account. I agreed upon this arrangement so I waited the 14 working days. When i called back they said They need a new service request to be paid out on my bank account. I did ask for this waited the 2 weeks again. Nothing. Spoke to a Team leader by the name of Precious that assisted me very kindly. But when Monday came 23rd of April nothing. I called on Monday again and they advised me that it will be done on Wednesday the 25th. I waited and nothing. I waited now again 8 days. And when i called again today 3rd of May they said that service request was never done and when I asked "so did that representative LIE to me" they said yes. This has been carried over 5 months. I cant believe a person needs to wait this long for Vodacom. Everything is on recording so get your facts straight please. Waiting time on last call 47 minutes