1 reviews | Active since Dec 2016

06 Dec 2016, 11:28

Extremely annoyed

<p>Good Day.</p> <p>I am a very loyal customer to Vodacom, I completely believe in the service provider as I can call up family and friends and not worry about being disconnected etc.</p> <p>I recommend Vodacom to everyone be it strangers. I have had a contract now for 6 years obviously renewing every 2 years but before that on prepaid.</p> <p>I have a contract that I am 12 months into taking 1 Blackberry Z3s but was informed recently that the wattsapp wont work or the bbm after December 31.</p> <p>I called Vodacom asling to upgrade as this phone will become worthless and they advise me this is not possible.</p> <p>I have another year to pay for something I cannot use features on. I mean really are you guys not considering the customers that is going to be affected by this major change. I am also seeking help from the CPA.</p> <p>But I would like to resolve this.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Dec 2016, 11:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,