MS
Mpho S

1 reviews | Active since May 2022

24 Nov 2025, 18:29

Extremely angry with vidacom

Good day am sending this review with such a disappointment I wrote a review a week ago about the same issue but vodacom said the matter was solved and closed bcos I agreed with the new contract I thn told the lady who was investigating the mater to say yes I agreed to the upgrade of the contract but I never agreed to the amount they are expecting me to pay this month I even went to vodacom store in potchfstroom to listen to the recording the 1st mistake I noticed is their recording lasts for 48min but my call with the guy who sold the contract to me was 53min 3sec which means something was cut off tht recording I also received a call from o other person who changed the phones tht wr initially sold to me and I thn asked the guy to say the agreed amount I was offered to pay to the new contract was around R1300 and something am I going to pay more since we'll u are offering better phones he thn rep**** to say yes but it will be extra with something like R250 something which still it won't amount to R2400. 05 tht they are asking me to pay I thn asked for the 2nd recording of the phones tht wr later offered as "better" phone but unfortunately the store does not have tht recording am now talking to my lawyers about this matter as I am having the 1st recording and the new contract they made so I would like to have the 2nd recording just to comfirm that I never agreed to paying R2400. 05 as I don't afford tht much money hence from the beginning I wanted to cancel my contract to cut costs but I was sold a lie now am expected to pay way more thn I was paying before... And from my knowledge I was upgrading only to find out I was given a new contract all together it is all in the recording. I would like to send the recording to hellopeter and the contract they created for me so tht both hellopeter and vodacom can have a listen and tell me who's fault is it for me to end up paying such amount tht I never agreed to and which other platforms can I complain about this because this is not the first time vodacom take money from me without a velued reason it always has to be my fault or the other solution can be can the take their phones back and I want to cancel the whole contract I want nothing to do with vodacom ever again as it has caused me heartache.

0
Replies (1)
Vodacom
Vodacom's reply25 Nov 2025, 09:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team