DH
Dhilnawaaz H

1 reviews | Active since Jan 2018

31 Jan 2018, 18:34

EXTREMELY ANGRY

For the pass 3-4 months I've been noticing a trend with regards to my airtime becoming less and less. However, I havent exactly been keeping tabs but for the last month the amount of airtime I have lost is beyond me. I keep buying airtime and as soon as the airtime is activated without making any calls or sending any messages it becomes less. I've never in my life experienced this type of theft especially from a well known brand such as vodacom. Initially I thought I was a crazy but the more I spoke about what was happening to me at work and home the more people agreed and said they have been experiencing the same thing. It is pathetic to say the least. In this day and age when life itself is so expensive a brand like vodacom can rob you of your hard earned money in that way. Just this morning I bought R110 airtime I just checked my balance a few minutes ago and its on R87. I've been in a wifi zone all day today and have not made one single phone call and where my money/airtime has gone to the Lord alone knows. I never subscribe to anything so it cannot be any deductions. The bottome line is that vodacom is *****ing our money and after months of confusion and doubting myself I an sick and beyond furious. I want all of my hard earned money back of which im sure will never be returned but I hope this company knows they cant grow on other peoples misfortune. Will definitely be changing networks as soon as im able to. I am disgusted beyond imagination.

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Replies (3)
Vodacom
Vodacom's reply01 Feb 2018, 06:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Feb 2018, 14:44
Official

Dear Dhilnawaaz

Please be advised we have responded to you with feedback via SMS.

Have a pleasant day further!

Regards,

RJ

Best regards,

DH
Dhilnawaaz H's update01 Feb 2018, 15:52
Reviewer Update
Thank you. I appreciate the speedy assistance.