Extreme Service Delivery FAILURE!!!

<p> </p> <p>As a client of Vodacom for the past 10-12 yaers the service is at ist worst!!!</p> <p> </p> <p>Lines get cut due to funds outstanding which no one is aware of and you get billed for Data charges of around R5000 where your total acount does not even reach that amount on 10 lines and this is billed to 1 line...Rediculous!!!</p> <p> </p> <p>As a Sole proprietor using these lines to earn an income this is merely impossible the last 4/5 months as its a constant fight with Vodacom for open lines as our side is clear and service delivery is just non-existant lately!!!</p> <p> </p> <p>I am at a point where i would go to anyone else except Vodacom!!!</p> <p> </p> <p>Worst service in my life!!! Rudest staff i have ever spoken to when phoning for service and just plain non-willingness to help you as the client!!!</p> <p> </p> <p>I really feel for my 10 lines i have had with vodacom for years and always paying as i should without a problem i am just not getting anything in return as i pay but i fight most of the month for Vodacom to fix their **** they cause therefore i dont think vodacom understands the extent of me not getting propper service (and this happening very quickly) = Vodacom not being paid as i can in that case not work so i cannot generate an income to pay them!!!</p> <p> </p> <p>You lodge disputes when **** comes up and they tell you they fix their **** they made on the account and they just do not let you know about it but they then still hold you liable to pay the difference even if you do not know **** about what has happened on the matter... ITS A CASE OF OOOH I FIXED MY PART I DONT GIVE A **** IF YOU KNOW WHAT HAPPENED OR NOT YOU MUST JUST AY WHATEVER I SAY YOU MUST PAY!!!</p> <p> </p> <p>Sorry it does not work like that!!! I at least expect an explanation or a phone call to say" Hi stupid this is what happened you must pay X amount" and i will do so but i cant just pay if i dont know why or for what!!! They tell you dispute will be sorted by 14 Octover which it is not the 14th as yet... And you will have 14 days thereafter to pay if you have to pay which will then be at end of October which i understand but they do **** and fix their **** they did and just say you must pay immediately to open your lines while i sit without lines and loose income and Vodacom knows this very well and then they expect me to be happy after 1 thing was said anmd they fixed their **** now what they told me in tne begining does no longer exist. </p> <p> </p> <p>I am extremely unhappy with the way i am treated as a client of 10-12 years but Vodacom expects me to pay everything they mess up and this again while a lady phones me to check that i paid and i check and say paying today are they going to cut my lines and she responds NO THEY WILL NOT and 10 min later BOOOM!!! Lines dead!!!</p> <p> </p> <p>This is unacceptable as you must teach your personell to stop lying to clients and telling them lines are fine ans will not be suspended whereby they are and i sit fighting for 3-4 days at a time for them to fix their **** while i loose money and cannot work as my lines are my wor****!</p> <p> </p> <p>Please can Vodacom let me as the clie nt know where i stand with them and fix their **** and open my lines immediately!!! </p> <p> </p> <p>As this is going to newspapers aswell!!!</p> <p> </p> <p>I am now fed up after being cutt off for 3days at a time 3 times in a month!!!!</p> <p> </p> <p>TOTALLY UNACCEPTABLE AND UNPLEASANT FOR A WORKING LADY TRYING TPO MAKE A LIVING WHILE VODACOM DOES NOT GIVE A ****!!! YOUR NEW SYSTEM IS A DISASTER AND UP TO ****!!!</p>