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willem S

1 reviews | Active since Mar 2013

12 May 2016, 09:14

Extreme poor service!!

<p>Firstly,Icannot wait to cancel all my contracts with Vodacom after 22years!!I migrated from 1gig to 5gigs date p/m on the 30/05/2016.I have lost 6gigs of data in 5days and another R145 just vanished!!All my auto updates has been switched of on my PC I even took my laptop to a shop to make sure that all my Auto updates are switched off!!I have logged complain after complain,call after call, with the promise by Vodacom they will phone me back within 24hours.....it is 12 days today,Not a single person has phoned me back!!I went to see John from Shelley Center.I believed him everytime he told me that my Data has been reset.You are a **** sir!!!My problem is still not sorted out John from Vodacom Shelley Center and vodacom call centers.You are the most useless service provider anyone can ask for.I would advise every person that read this.Do not open an occount with Vodacom................you are in for serious problems and extreme poor service.***.</p>

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Replies (3)
Vodacom
Vodacom's reply13 May 2016, 12:37
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
wS
willem S's update18 May 2016, 15:57
Reviewer Update
PROBLEM STILL NOT SORTED OUT.Follow up on my previous complain.I received a sms from Vodacom, Mr Roderique Lategan, saying that a consultant will contact me soon.4 days later..........not a single call from Vodacom????!!! I did not expect anything else from them,but one still hopes. Starting to think maybe I should close my bank account to stop paying these people!! What is wrong with you people????
wS
willem S's update22 May 2016, 17:41
Reviewer Update
Thanks to John,the manager at Vodacom Shelley center for loading data onto my account out of his own account.highly appreciated.I have 3 contracts with Vodacom.I will definitely cancel them all when their period expires.Not once in 21 days did Vodacom try to sort out my problem.Think twice before you use Vodacom as a service provider.Extreme poor service from their call centers.