Extreme poor service

Vodacom have really been frustrating in dealing with my query.

I have paid and settled my accounts in October 2023, I want to open up a new line but I’m told my status is not cleared.

I called Vodacom legal on *** two weeks ago and I was told it would cleared within 24-48 hours and the letter would be sent to me but nothing has been sent yet.

I called again last week Friday to request and I was told it would be lodged, I called again today and it says my number is not recognised.