CP
Casper P

1 reviews | Active since May 2018

24 May 2018, 15:09

Extreme poor service

I went over from Vodacom to Cell C almost 2 years ago and bought up all my contracts with Vodacom.

Vodacom then consistently send me a notification stating payment is due and even when I clearly indicated all was paid up on the quotes they gave they then later stated they changed to a new system and my details doesn't reflect.

I made almost 20 visits to various Vodacom outlets and spoke to various managers and they even send emails on the matter seemed never to be closed. My wife hours trying to explain to them I work out of country and the matter seems just to go on.

Vodacom then constantly informs me a consultant will contact me but when they realize the number goes international place down the phone.

Then the shocker I was now advised I was given over to ITC for an amount of R1000.

Really sort this out now and clear all as I owe you nothing and now you Vodacom has discredit me.

0
Replies (4)
Vodacom
Vodacom's reply24 May 2018, 15:18
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 May 2018, 07:53
Official

Good Day Casper

Kindly note that we have escalated your query to our legal department for review.

We will contact you as soon as we have received feedback.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply31 May 2018, 08:36
Official

Good Day Casper,

Kindly note that we have provided email feedback to your query.

We trust that this assists in clarifying matters.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply31 May 2018, 08:36
Official

Good Day Casper,

Kindly note that we have provided email feedback to your query.

We trust that this assists in clarifying matters.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Best regards,