1 reviews | Active since Aug 2016

06 Jul 2017, 11:08

Extreme overcharging on invoices

<p>Att: Elroy</p> <p> </p> <p>I am continuously unhappy by the amounts that I am being charged by Vodacom and have done extensive research on why this is. I am being charged for vlive (if not vlive per se, but the insane amounts of data which it is sucking from the data that i buy.).</p> <p>Plus I am being charged for out of bundle rates which NEVER happens. I have been taking screen shots of ALL my data purchases for months which i will happily email to you.</p> <p>I have made up a spread sheet aswell which I would love to send to you.</p> <p>You responded to my complaint on 18 April , quote: The proposed of out of bundle cost R 3865.68 will be invoiced in May 2017 and we will reverse this cost – this email is your customer confirmation that you are excluded from its liability,</p> <p>I let that amount bouce as how can you legally deduct an amount which you admit is incorrect.</p> <p>Then you wrote that this incorrect billing will be researched and I heard nothing. Quote:We have submitted a request to our Corporate Management Team and Business Partner who tends to our corporate customers to review this instance and provide you with feedback directly, as in this instance we do have limited access to your profile due to corporate nature.</p> <p>Then the May bill was R5738.68 which I let bounce aswell as its an incorrect bill AGAIN.</p> <p>Then the June bill was R5723.24 which I also let bounce due to it being incorrect.</p> <p>Now I have been cut off (which I did expect).</p> <p>I am sick and tired of being taken advantage of. </p> <p>FINALLY i feel like I have a chance as you have had so much negative news by people who have a name.</p> <p>This incorrect billing has been going on for years, for example:</p> <p>Between 03/2015 and 06/2016 I was charged a sum total of R109,616.34.</p> <p>I never stood a chance against you as I had no money for a lawyer (as you stole all my funds).</p> <p>Now i have had enough as I can see the same pattern emerging of ever incresing phone bills.</p> <p> </p> <p>Please send me your direct e-mail address you I can send you all proof of my buying data immediately. </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2017, 12:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team