1 reviews | Active since Aug 2016

13 May 2017, 11:22

Extreme Overcharging on Data Usage without any Prior Notice !!!!!

<p>Dear Vodacom !!!</p> <p>I Am Absolutely shocked and ,disatified of how you treat your Valued Clients !!! I have Three Cell Phone Accounts with you and Recently obtained a Router with a 5 Gig Package per month for R 199.99 ... Only to have recently recieved an account of over R8000-00 to Pay on my new Router !?!?!?! There was no notice at all sent that my 5gig was depleted , neither was there any Data Bundles offered for Purchase ???? This is absolute *******!!!! I No Longer feel like a Valued Client at all , i feel that i have been CHEATED AND ****** !!!! I Trust that you will Contact me Urgently regaring the Above Complaint or otherwise i will be forced to Take Further Action !!!!!</p>

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Replies (4)
Vodacom
Vodacom's reply14 May 2017, 08:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update17 May 2017, 18:55
Reviewer Update

STILL NO REPLY FROM ANY CONSULTANT !!!! PLEASE CONTACT ME ON ********** !!!!

Vodacom
Vodacom's reply23 May 2017, 10:09
Official

Hi Clive

As discussed, this matter has now been resolved.

Have a pleasant day further!

Regards,

RJ

's update26 May 2017, 08:17
Reviewer Update

Hi Rudi

Thank you so much for the Response , My Faith in Vodacom has been restored and i Feel once again like a valued Client !!!

Wishing you all a fantastic weekened .

Kind Regards