Extreme level of incompetence

Points: Extremely *********** customer service, to the level that Vodacom abuses its own customers.

In saying all this, when I have been a customer of Vodacom for over 16 years and am going into my 4th contract cycle. I can honestly say that there is an extremely noticable decrease in the standard and level of competence in Vodacom, and is still getting worse.

I ended a previous contract in May 2018. I'm still getting billed and ABUSED by Vodacom for it. I truly regret taking out another contract at Vodacom. As in August 2018 I am still getting billed for both. When only recieving my new contract benefits. Technical error maybe? If you believe so, listen to my next part.

I have been calling Vodacom regading this matter time and time again. In July, very very rudely, I may add, the consultant has promised me that only in August I would be billed for ONLY my new contact, as my previous contract, for God alone knows what reasons, needed a Month to cancel. Which I Did. I do have to mention that my contract ended on 7 April 2018 after since January 2018 I have been told to upgrade. I refused and Requested a canselation Months in advance. It never happend. April I called. May I called, June, July.... I AM DONE CALLING.

Hence, I have come to Hello Peter. Vodacom, you are *****ing and harrassing your own clients. Your customer service does not work! So how do I resolve this matter? Because there is absolutely no lack of trying on my side. I do not have answers for their there questions, I strongly recommend everyone to turn away from Vodacom. Because if you need help you will not get it. You will become a victim of Vodacom's uselessness.

Final statement: Vodacom is expensive, I have payed thusfar and stayed with Vodacom due to the fact and probably stigma that they provide a great service. Today I testify against that! Do NOT go to Vodacom!