Extreme lack of service

I have a problem with the fibre connection box INSIDE MY HOME. I first contacted Vodacom fibre on the 19th October, gave a detailed explanation of the issue and sent photos. The consultant assured me that a technician would call to make an appointment and the problem attended to. This did not happen and I called again aruond a week later to be told that the ticket was closed as the technician attended to the box OUTSIE my property and all is in order. In total, I have spoken to, explained the situation and sent photos of the problem to four different people, who all promise the same thing - a technician will call to make an appointment and attend to the problem. Yesterday around midday I requested a callback on the Vodacom fibre website, and was sent a reference number - I am still waiting for this call!

I am completely fed up with Vodacom fibre - their service is non existant! I would love to escalate my query but do not find a way of doing so.