Extreme lack of customer service - Fibre

Grossly unsatisfied with service from Vodacom. First time was December 2018 when they were advertising fibre in my estate. 12 months later I still do not have fibre and am stuck with LTE that is costing me a fortune.

Like a fool I decide to order fibre for another property last week. Vuma infrastructure already in place I was assured that when I get the router from Vodacom it would be a simple plug and play. NOT TRUE. More than 96 hours after escalation to technical support team I’m still waiting for a call and for the fibre to actually work.

Customer service from Vodacom is shocking. Promises are made but poor delivery.