EXTREME Incompetence from the upgrade and retentions department. Paying for upgrade not asked for!!!

Was contacted by the retentions dept before my contract ended and opted for an upgrade just to realise that I was upgraded to a package that I haven't agreed to. I then requested a cancellation as well as a credit to be issued against my account. After numerous calls and back and forth one of the managers named Kgomotso assisted in the request. Turns out the lady who handled the upgrade didn't know what she was doing. Fast forward a few weeks I received another call from the retentions dept and opted for an upgrade again, thinking I would give them the benefit of the doubt just to find out again that I was upgraded(20.01.2022) for something I did not asked for. Cancelled the second upgrade on 21.01.2022 and waited for confirmation which I never received. Phoned in to check up on the cancellation on 09.02.2022 just to find out that the lady (Bavano) never logged the cancellation request when on 21.01.2022 as requested and was advised by Nbuso that NOTHING can now be done about the situation as the 14 day period in which to cancel has already expired. Throughout all this time I am being billed and paying for something that I did not agree to. Been with Vodacom for more than 15 years and have never experienced such terrible service.

I am never upgrading any of my contracts again due to the inexperienced staff in this department.

Stay away!!!!! Stay away!!!