Extreme Dissatisfied Client

Good day

I am extremely dissatisfied with the service from Vodacom. The agent who captured my delivery address for my phone, captured the information incorrectly, as a result, RAM is unable to deliver the phone within the stipulated time frame.

My current phone has technical challenges which does not allow me to make or receive calls. Therefore, I was expecting my new phone to be delivered to me today.

I am the one who is provided with the disservice which is not my fault.

I would like to know that my phone will still be delivered today or I will be escalating the matter futther.

Kind Regards, Mohamed Sultan Beg