EXTREME DISSAPOINTMENT IN VODACOM SERVICE

<p>I am highly disappointed in the service I have been receiving. My contract phone has not been working since 29 November 2016 to date. Whenever I call In to query the matter, the various call Centre consultant/ Supervisor/ Manager gives me a different response as to what the fault is that the phone cannot call out, sms or use the internet. The matter is so extreme that I cannot even call customer service from my cell contract cell phone.</p> <p> </p> <p>When I spoke to a call centre consultant RONNIE CHAUKE from Solutions Department Joburg, he was EXTRMELY RUDE towards me when I asked to speak to a Manager or Supervisor. He advised me contact customer service and speak to their Manager. I then requested that he put me through to customer services and he said that he can't. As I explained to him that I cannot call the customer service from my cell phone, he stated that "I MUST MAKE A PLAN".</p> <p> </p> <p>It is now 11 days that I cannot use my phone but at the end of the month I am expected to pay bill with Vodacom for the service and use of the phone. I am being promised when ever I call in that the phone will be working within a certain time period and yet as stated, it has been 11 days and still the phone cannot work.</p> <p> </p> <p>Myself and my daughter are both disabled and live alone. My biggest fear is that in the case of an emergency I will not be able to call someone, and then what happens. I have been a Vodacom customer for years, but the service I have been receiving from Vodacom this past 2 months has been atrocious.</p> <p> </p> <p>Extremely angered and disappointed customer!!!</p>