Extreme Disappointment with Vodacom’s Service & ********* Billing Practices

I am deeply disappointed and frustrated with the abysmal level of service I have received from Vodacom following my recent contract upgrade. This experience has been nothing short of a nightmare, and I can confidently say that Vodacom’s service is on par with some of the worst telecommunications providers globally.

During Black Friday week, I upgraded my home internet plan from 500GB to 1TB at 50Mb/s. For the first week, I enjoyed speeds above 50Mb/s, but from December 1st onward, my connection plummeted to an average of 4Mb/s. This marked the beginning of a relentless cycle of inefficiency and disregard for customer satisfaction.

Initially, I was passed from one department to another as Vodacom attempted to assess network speeds in my area. Eventually, a network technician was assigned, who confirmed that my connection was significantly below the promised speed. The technician recommended that my contract be either canceled or reversed. While the reversal was processed, I was shocked to find that my billing had nearly doubled from what I previously paid.

After numerous frustrating calls, Vodacom assured me that they would credit my account, but only after an internal escalation and investigation. However, more than four weeks have passed, and now Vodacom denies any knowledge of the pending credit or investigation. Worse still, they refuse to acknowledge their failure to uphold the terms of our contract and are instead demanding that I pay more due to their own incompetence.

When I requested a contract cancellation, Vodacom failed to act and instead chose to migrate my package . This blatant disregard for customer rights and ethical business practices is completely unacceptable.

As a loyal customer with multiple contracts for over 15 years, I expected far better from Vodacom. However, this experience has made it clear that customer loyalty means nothing to this company. Instead of honoring their commitments, they have treated me as nothing more than an expendable source of revenue.

Vodacom, I urge you to rectify this situation immediately. If this is how you choose to operate, I will have no choice but to take my business elsewhere and ensure that others are aware of your deceptive practices.