dO
daniel O
1 reviews | Active since Nov 2017
23 Nov 2017, 12:02
Extreme Data Usage
Can you someone advise how is it best to get the attention from Vodacom for an ongoing problem and complains with regards Claimed Data Usage by Vodacom. What I cannot understand is that Vodacom can claim what I have used but not give me the explanation how it dissapears overnight within hours and not even being at home?
I am fed up and have been a loyal client but this absurd and no a Call Centre cannot resolve my problem. Danie Otto
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Nov 2017, 13:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2017, 13:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
dO
daniel O's updateReviewer Update
28 Nov 2017, 16:21Vodacom has reacted in the way I thought, send a computer generated message quickly and a week later still no response as promised.
dO
daniel O's update28 Nov 2017, 16:21
Reviewer Update
Vodacom has reacted in the way I thought, send a computer generated message quickly and a week later still no response as promised.
Vodacom's replyOfficial
19 Dec 2017, 15:25Good day
Thank you for taking my call and allowing me to assist.
We apologise that you have not been giving you the necessary attention as a valued customer.
I have sent you mail as discussed
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply19 Dec 2017, 15:25
Official
Good day
Thank you for taking my call and allowing me to assist.
We apologise that you have not been giving you the necessary attention as a valued customer.
I have sent you mail as discussed
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,