1 reviews | Active since Aug 2016
Extreme bad service - No Feedback
<p>I upgraded to the P10 with the P8 lite combo online, I received all the goods and an extra sim in the box. I actually forgot about the sim that was in the box until speaking to someone who have the same deal. I then went to the 4U store to get the sim activated for the P8 lite only to have the consultant advise me that he cannot find anything for the R55 monthly on my name and I need to speak to Online to fix.</p> <p> </p> <p>I then spoke to a lady from online who said it is showing on my name and that I need to contact activations to activate the sim with the R55</p> <p> </p> <p>I then spoke to a lady at activations who then told me that I need to Rica the sim as it is a free service of R55 per month and not seen as a contract, once the sim is Rica`d it will work.</p> <p> </p> <p>I then went back to the 4U store where the consultant checked again on the system and says he cannot find anything and that the sim provided is a prepaid sim which is useless and not linked to the R55 monthly, he then advised that I was supposed to get another contract sim which should be linked to the R55 and that I need to speak to Online again</p> <p> </p> <p>I phoned them again only to be advised that it is there but I need to now contact Likeminds to fix the issue. They then came back and said they cannot help me. I went back to online where a lady said she can see all the info etc and will make sure the contracting consultant contacts me to fix the issue, still nothing, it is now 2-3 weeks later and stil nothing.</p> <p> </p> <p>Please can someone sort this out, tired of getting sent up and down and nobody can sort the issue.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
