Extreme bad service from Vodacom

would like to escalate an unresolved issue and request an urgent resolution. I have poor to none network reception in my home. This has been this way since January when we moved in (Jacana Bay estate, Meerhof, Hartbee****rt, North-West). I took outFibre in January to mitigate it. On the 23rd of August I decided that I can not continue like this as it is impossible to receive or make calls from my home. The matter was escalated to the network department which managed to reach my husband (as my phone is unreachable due to no signal). They promised they would be investigating - and then nothing.

On the 2nd of September I followed up, it escalated to the Network department again. - no feedback.

On the 10th of September I followed up again, the agent informed me that my network will be sorted soon as Vodacom is planning a new tower at Kathu Golf Estate. I mentioned that this will not help as Kathu is 800km away from me. She escalated to the Network department again with a prommise of feedback on 13 September. - no feedback received.

On the 13th of September I called in again - same feedback as on the 10th. Network is unreachable - on hold for a long time... cancelation can't cancel my contract without me paying the R3900 penalty fee. I refuse to pay the fee, because I want to cancel my contract due to Vodacom not providing the service I need and on top of that giving me no resolution, attitude and extremely bad service. Sending me to dead-ends without help. Promising feedback and receiving nothing.

On 14 and 15 September I contacted Vodacom again, with exactly the same feedback as the 10th and 13th...Every Time I have to tell them the whole story and every time they provide me with exactly the same useless information. Refusing to put me through to managers or unable to do so because the manager is in meetings (every day) and cant put me through to complaints.

Please, I would like to cancel my contract. I have been a loyal Vodacom customer for 15 years, but can not continue to pay for a service which I can only use when I leave my house/ estate. On top of this, I have lost all my faith in Vodacom, as they have been wasting my time with inefficient and poor service for close to a month. I don't want to pay the cancellation fee as the cancelation is not due to my decision, but Vodacom not providing me with a solution. I would like to keep my number and I will take out a contract with MTN.