EXTREME BAD SERVICE FROM VODACOM

Good day On 25/06/2018 @ 7h24 I received an sms from Vodacom to say that they are sorry to hear of the circumstances under which my Hellopeter posting was reached them and that they apologise for the inconvenience caused. They received my query and are attending to it. Once full investigation has been completed will feedback be provided to me. Vodacom Customer Care Rudi-Jo Stepahn Le Roux.

On this same day at 9h00 I went into the Vodacom Shop in Stellenbosch and sat with the consultant who knows me for about 18 years to try and solve this most unfortunate insident by Vodacom for me. She phoned the ********** number at least 3 times just to experience the same problem that I have been having since Friday 22/06/2018 …… No help!!!!! She then phoned the consumer line ********** and was advised that a call will be logged with a reference number. Soon she and myself received the reference number 1- ********** ********** . The consultant was told to wait a couple of minutes and had to phone the ********** number again. She spoke to at least 3 consultants only to find out that I had to wait 7 working days for this ******* to be resolved.

This is a business number and I have been blocked since 22/06/2018 until now 25/08/2018 14h16. I am logged from my phone to my computer to be logged into my bank. I CANNOT DO ANYTHING, NO BUSINESS, NO PAYMENTS AND MY SALARIES HAVE TO BE PAID ON 29/06/2018.

THIS IS TOTALLY UNACCEPTABLE. I DEMAND ALL PAYMENTS TO BE REVERSED INTO MY ACCOUNT I ********** WITH IMMEDIATE EFFECT AND FURTHER NO DEFAULT PAYMENT ON MY CREDIT RECORD ……. PLUS THE PENALTY OF R 100.00 THAT I PAID TO BE REVERSED AS WELL.

ALL RECEIPTS SHOW THE ACCOUNT NUMBER OF I ********** …… I HAVE NOTHING TO DO WITH THIS ACCOUNT ANYMORE AND WANT IT RECTIFIED IMMEDIATELY.

FURTHER I NEED A PUBLIC APOLOGISE FROM VODACOM WITH AT LEAST CREDIT ON MY ACCOUNT FOR ALL GOOD BUSINESS LOST

Quite honest they don't know what the right hand is doing from the left hand