Extreme Bad Service at Vodacom

I took a Black Friday 65 inch & Router contract and provided my delivery address properly on Vodacom website. Once everything was approved I noticed that the delivery address captured was the physical address which was not meant to be my delivery address. I called and was informed that when I get delivery message I should immediately call so that they can reroute the package. To my surprise, I got a call from the courier indicating that they are at the delivery address (incorrect address). Today at about 13:34 I called Vodacom and the lady (consultant) was absolutely not interested in assisting me. I explained the situation & she just said I should send an email without even giving me the email address. I explained that I have already called previously regarding the matter & all she wanted from me is the person I spoke you. I am sure if she wanted to assist she could have asked for my ID and/or order number to determine what needs to happen next.