FS
Fritz S
1 reviews | Active since Apr 2019
15 Apr 2019, 19:06
Extreme bad service
Did an application online for an extra device and contract,and was declined Went to Vodacom Store Springs Mall and was helped by the assistant store manager Kugen Valloo. After n submitted my bank statements and copy of ID and new application there is no outcome after more than a week.Kugen promised to follow up after the 5th visit to the store. Even phoned the area manager.Still no outcome after Kugen promised to get back to me several times. This store and especially the service of Kugen Valloo is disgusting to say the least
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Apr 2019, 06:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Apr 2019, 06:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Apr 2019, 10:09Dear Fritz,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant FSC for the Springs region, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant FSC for the Springs region, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Apr 2019, 10:09
Official
Dear Fritz,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant FSC for the Springs region, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant FSC for the Springs region, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
FS
Fritz S's updateReviewer Update
17 Apr 2019, 17:35Congratulations Vodacom! You lost a customer for life!
FS
Fritz S's update17 Apr 2019, 17:35
Reviewer Update
Congratulations Vodacom! You lost a customer for life!