Extremally frustrated

I would like to share my experience with Vodacom.

A couple of months ago, I contacted Vodacom regarding a data sim which I was going to use on my own router. I inform the girl that called me regarding the fact that I have my own router I just need a sim card. She then processed a data sim card on a contract for 24 months which I did not have an issue with.

The sim card arrived and I placed in in my own router which is a Huawei B535-932 my signal light went red. And I thought maybe the sim card was not registered or not Ricard at the time.

After numerous attempts of trying the sim in my router with no success, I contacted Vodacom. It was then I was told that their sim cards are not compatible to any router either than their own routers. And I must buy the router from their shop because what I have been provided was a home internet sim which requires a home internet router. The sim card since around June if I am not mistaken or even May. It has been sitting in the same package it came with. I told Vodacom that die to this scenario I will no longer have the use for the sim card. As a result I went back to my old provider which I am using right now.

Vodacom started deducting my instalment, and I called them and inform them once again narrating the whole story to different people. I was told that they are not able to cancel the subscription but they will get a dealer to call me for which this can only be cancel from the dealer's end. Still today no call but they keep deducting my money. I had to change my bank account. Now I am getting emails from them threating to negatively place my name as a bad payer on credit bureau. I don't know what to do and who to speak to regarding this. But all I know is this kind of bullying should not be allowed. They cant prison me to pay for something they know vey well that they are not providing me with a service for. They can easily check the usage on that sim card and see that it has never been used nor has it been entered in a devise except when it arrived and could not use it.

I NEED ASSISTANCE WITH THIS ASAP!!! THIS CONTRACT MUST BE CANCELLED. Because they CAN DO IT!!!