EXTREEMLY POOR SERVICE

Re: VODACOM FIBRE

***/805583

I am extremely disappointed with the ongoing issues with my fibre connection. It's now been two weeks since I've had access to WiFi, and despite numerous reports, the issue remains unresolved. I've been transferred to various teams, including the Open Save team, which concluded that everything is functioning properly on their end. However, my own investigation reveals that the Vodacom router is completely dead and requires replacement.

I find it unacceptable that it's taking so long to resolve this issue. I've been patient, but the lack of progress is frustrating. I urge you to take immediate action to replace the router and restore my service. It's imperative that this matter is prioritized and resolved promptly.

If the issue is not resolved within the next business day, I will be forced to explore alternative options and consider cancelling my service. I hope that we can resolve this matter amicably and efficiently, without further delay.