1 reviews | Active since Aug 2015
Extreamly poor data as well ass customer service
I have been experiencing issues with my data throughout 2017. My data utilization is set up in a way which forces me to purchase new data. I receive a 2 month view of my data and my future months data is used before my current months, by the time I get to my future month my current months data (which has not been used) expires, and my future months data is used, so I need to purchase data bundles in order to have data. This is firstly a poor customer experience and secondly ********** in that I am being ****** of my data. I have contacted Vodacom customer care, and made several enquiries only to be pushed from pillow to post with no resolution. I also find the customer care staff to be *********** in handling my query and some even display bad attitudes when I disagree with their feedback that the system is designed to work in this way and there is nothing they can do. I have been a Vodacom customer for many years, however its time to move on...
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Dear Imraan,
Your query has been addressed and assigned to the relevant supporting team and feedback was provided.
Regards,
Vodacom Consumer Website Team
Dear Imraan,
Your query has been addressed and assigned to the relevant supporting team and feedback was provided.
Regards,
Vodacom Consumer Website Team
