1 reviews | Active since Oct 2016

12 Oct 2016, 14:40

Extreamly bad service

<p>Its almost been 8 days since appliying for a contract add on to an existing contract an it not activated , i m sitting in the middle of now were with out a means of contacting anybody if there is an emergancy cause my cellphone</p> <p>contract has not been activated, just spoke to the store again and according to them it was activated yesterday at 18:30 they spoke to my brother ( whom is not the contract holder) my line wich is ********** still shows R0.00 Out of airtime? Dail 8111# for airtime advance T&C apply . I was last contacted in this regard at 10:25 am by vodacom on nr +27 82 275 97 wich one can not call back to get feedback on the currenty situation so i ask whats happening and for what am i paying ???</p>

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 08:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team