Extraordinary Customer Service!

I have been a loyal Vodacom customer for a good couple years now and I have never missed a payment until recently. I made a payment arrangement which I was ready to adhere to. On day that it was due, I called in to get advise on the process of actually making the payment, as I have never had to do so before. In a nutshell, I was given bad advice and I ended up not making any payment. I thought all was well until I received a message the following week that my collections outgoing calls bar was activated. I then called in again and spoke to a lady by the name of Tholakele Ndlovu.

Now, I am not the type of person to write reviews (good or bad) or mention any names but I felt that after my experience with this specific consultant, she deserves this.

I often receive good service but rarely do I ever receive such great service that leaves me speechless. Not only did she made me understand why my outgoing calls bar was activated but she also educated me on the process that Vodacom follows and why -which by the way, hardly anyone does nowadays. She checked that this was the first time that I ever missed a payment and she assisted me in rectifying my problem at hand. I did not feel like a number but for the first time ever, she made me feel like a loyal customer. She went the extramile-she understood my concerns and frustration and she assisted me.

Thank you Tholakele and I hope you continue to make other customers smile and feel happy to be a Vodacom customer. Whether it is at Vodacom or anywhere else, I hope you continue to excel and share your brilliance! :-)