PA
Peter A
1 reviews | Active since Nov 2019
09 Nov 2019, 20:10
Extra voice and data packs added to my contact
I renewed my contract recently , have been with Vodacom for 22 years and they randomly add on data and voice promotional packs . I have been back to the store 3 times and am repeatedly told they will be removed but a week later I have been billed and no luck so far
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Replies (2)
Vodacom's replyOfficial
10 Nov 2019, 17:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2019, 17:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Nov 2019, 17:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply12 Nov 2019, 17:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team