FR
Frans R
1 reviews | Active since Jul 2011
04 Jan 2023, 11:37
EXTRA NUMBER
Since my last post i had little reply from Vodacom only that the number i mentioned *** is a promotional number but since when do clients get an extra number when theire contracts are upgraded ? my complaint is not resolved
Helpful (0)
Replies (19)0
Replies (19)
Vodacom's replyOfficial
04 Jan 2023, 12:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2023, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
FR
Frans R's updateReviewer Update
04 Jan 2023, 14:24and when i call this number *** i get this number does not exist please check the number now how can this be that i'm paying the number but it doesn't exist
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Frans R's update04 Jan 2023, 14:24
Reviewer Update
and when i call this number *** i get this number does not exist please check the number now how can this be that i'm paying the number but it doesn't exist
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Frans R's updateReviewer Update
04 Jan 2023, 14:27 Trova Numeri Carzaniga Alberto Tel:***https://mobile.trovanumeri.com › tele...·Translate this pageHome · Pc · Guida. Dettagli abbonato. Carzaniga Alberto. 20881 Bernareggio (MB). Tel:***. Via Monte Grappa, 11. Chiama · Mappa.
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Frans R's update04 Jan 2023, 14:27
Reviewer Update
Trova Numeri Carzaniga Alberto Tel:***https://mobile.trovanumeri.com › tele...·Translate this pageHome · Pc · Guida. Dettagli abbonato. Carzaniga Alberto. 20881 Bernareggio (MB). Tel:***. Via Monte Grappa, 11. Chiama · Mappa.
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Frans R's updateReviewer Update
04 Jan 2023, 15:18I have found that the mentioned number is linked to *** i would like to cancel the whole contract
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Frans R's update04 Jan 2023, 15:18
Reviewer Update
I have found that the mentioned number is linked to *** i would like to cancel the whole contract
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Frans R's updateReviewer Update
05 Jan 2023, 12:29 As i understand it this contract ********** is coming to an end on 20 June 2023 could i have the total outstanding amount beside the amount on the statement x6 months in order to put in a cancellation
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Frans R's update05 Jan 2023, 12:29
Reviewer Update
As i understand it this contract ********** is coming to an end on 20 June 2023 could i have the total outstanding amount beside the amount on the statement x6 months in order to put in a cancellation
Vodacom's replyOfficial
06 Jan 2023, 10:20Dear Frans
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2023, 10:20
Official
Dear Frans
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
FR
Frans R's updateReviewer Update
06 Jan 2023, 11:00my number is *** the number i'm enquiring about is not in use
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Frans R's update06 Jan 2023, 11:00
Reviewer Update
my number is *** the number i'm enquiring about is not in use
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Frans R's updateReviewer Update
06 Jan 2023, 11:00 my number is *** the number i'm enquiring about is not in use
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Frans R's update06 Jan 2023, 11:00
Reviewer Update
my number is *** the number i'm enquiring about is not in use
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Frans R's updateReviewer Update
06 Jan 2023, 14:15I'll pay the current outstanding amount within the next two days but i need a settlement amount on the Whole contract
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Frans R's update06 Jan 2023, 14:15
Reviewer Update
I'll pay the current outstanding amount within the next two days but i need a settlement amount on the Whole contract
FR
Frans R's updateReviewer Update
07 Jan 2023, 12:14No reply once i have paid the outstanding amount i won't be paying for the contract anymore as i'm still waiting for a settlement amount a consultant told me the contract expires in June 2023
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Frans R's update07 Jan 2023, 12:14
Reviewer Update
No reply once i have paid the outstanding amount i won't be paying for the contract anymore as i'm still waiting for a settlement amount a consultant told me the contract expires in June 2023
FR
Frans R's updateReviewer Update
08 Jan 2023, 22:07I have made a payment of R 3000 to account I***-2 the notification was sent both to Vodacom legal and cancellations
1. To pay the outstanding amount AND
2. Give me a contract cancellation amount I Wont be paying a cent anymore as i keep asking for a settlement amount a consultant told me the contract expires in June
1. To pay the outstanding amount AND
2. Give me a contract cancellation amount I Wont be paying a cent anymore as i keep asking for a settlement amount a consultant told me the contract expires in June
FR
Frans R's update08 Jan 2023, 22:07
Reviewer Update
I have made a payment of R 3000 to account I***-2 the notification was sent both to Vodacom legal and cancellations
1. To pay the outstanding amount AND
2. Give me a contract cancellation amount I Wont be paying a cent anymore as i keep asking for a settlement amount a consultant told me the contract expires in June
1. To pay the outstanding amount AND
2. Give me a contract cancellation amount I Wont be paying a cent anymore as i keep asking for a settlement amount a consultant told me the contract expires in June
FR
Frans R's updateReviewer Update
09 Jan 2023, 09:17I am still waiting for a reply as i paid the outstandin0g amount i need a settlement amount for the whole contract
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Frans R's update09 Jan 2023, 09:17
Reviewer Update
I am still waiting for a reply as i paid the outstandin0g amount i need a settlement amount for the whole contract
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Frans R's updateReviewer Update
09 Jan 2023, 10:56I have now contacted the minister of communications office about this problem
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Frans R's update09 Jan 2023, 10:56
Reviewer Update
I have now contacted the minister of communications office about this problem
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Frans R's updateReviewer Update
09 Jan 2023, 10:58As no one received the proof of payment R 3000 I PAID NEXT MONTH I'M NOT PAYING ANYTHING AS I ASKED AND ASKED FOR CANCELLATION AND NOTHING
FR
Frans R's update09 Jan 2023, 10:58
Reviewer Update
As no one received the proof of payment R 3000 I PAID NEXT MONTH I'M NOT PAYING ANYTHING AS I ASKED AND ASKED FOR CANCELLATION AND NOTHING
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Frans R's updateReviewer Update
09 Jan 2023, 11:57ICASA contacted no reply from Vodacom denies receiving proof of payment
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Frans R's update09 Jan 2023, 11:57
Reviewer Update
ICASA contacted no reply from Vodacom denies receiving proof of payment
FR
Frans R's updateReviewer Update
09 Jan 2023, 16:54I just paid R 3025 to clear the outstanding balance proof of payment sent to the Legal department and cancellations i was answered by Vodacom sending me another bill of R 1400 this time with an outstanding amount of R 4438 I ALREADY PAID THE OUTSTANDING BALANCE ASKED FOR CANCELLATION AND INSTEAD IM BEING BILLED AGAIN
FR
Frans R's update09 Jan 2023, 16:54
Reviewer Update
I just paid R 3025 to clear the outstanding balance proof of payment sent to the Legal department and cancellations i was answered by Vodacom sending me another bill of R 1400 this time with an outstanding amount of R 4438 I ALREADY PAID THE OUTSTANDING BALANCE ASKED FOR CANCELLATION AND INSTEAD IM BEING BILLED AGAIN
FR
Frans R's updateReviewer Update
09 Jan 2023, 18:11This looks like ***** now as i have paid but still being billed for the amount i have paid namely R 3025 R 30 which i had to pay seperately because the legal dep had an issue with R 25 i requested a cancellation amount but i received a higher bill instead i lodged a complaint with ICASA please xpect a letter from the minister of tellecommunication aswell i also emailed mr Joosub Vodacom CEO
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Frans R's update09 Jan 2023, 18:11
Reviewer Update
This looks like ***** now as i have paid but still being billed for the amount i have paid namely R 3025 R 30 which i had to pay seperately because the legal dep had an issue with R 25 i requested a cancellation amount but i received a higher bill instead i lodged a complaint with ICASA please xpect a letter from the minister of tellecommunication aswell i also emailed mr Joosub Vodacom CEO
FR
Frans R's updateReviewer Update
09 Jan 2023, 20:37Why is my account that high when i have paid the outstanding amount and asked for a cancellation amount for the whole contract instead im just being sent another bill the number in question is not being used im using *** for years now that im asking for a settlement im just being billed instead
FR
Frans R's update09 Jan 2023, 20:37
Reviewer Update
Why is my account that high when i have paid the outstanding amount and asked for a cancellation amount for the whole contract instead im just being sent another bill the number in question is not being used im using *** for years now that im asking for a settlement im just being billed instead
FR
Frans R's updateReviewer Update
10 Jan 2023, 15:38Quiry resolved unless my payments arent received
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Frans R's update10 Jan 2023, 15:38
Reviewer Update
Quiry resolved unless my payments arent received