1 reviews | Active since May 2016
EXTRA MONEY BEING TAKEN FOR NOTHING!!
<p>I regret more than anything getting a contract through Vodacom and Elite Mobile. On 30/11/2016 a R100 extra was deducted from my account when my debit order went off. The same thing happened now recently on 31/01/2017. Another R100 extra taken off my account by Vodacom. I phoned Elite Mobile who told me that i must phone Vodacom. I have phoned numerous times on multiple numbers and can never ever get through to any sort of customer care. I do not have a run on contract so there is no reason for Vodacom to be deducting R100 extra off my account every second month. I would like this sorted out as i am sick and tired of this now. I have been having problems with this contract from the minute i got it. WOuld never ever ever get another contract through Vodacom again. I will get my next contract through MTN.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Miss Pike,
Your query is resolved.
Regards,
Cassandra
Dear Miss Pike,
Your query is resolved.
Regards,
Cassandra
