JP
Jocelyn P

1 reviews | Active since May 2016

02 Feb 2017, 07:37

EXTRA MONEY BEING TAKEN FOR NOTHING!!

<p>I regret more than anything getting a contract through Vodacom and Elite Mobile. On 30/11/2016 a R100 extra was deducted from my account when my debit order went off. The same thing happened now recently on 31/01/2017. Another R100 extra taken off my account by Vodacom. I phoned Elite Mobile who told me that i must phone Vodacom. I have phoned numerous times on multiple numbers and can never ever get through to any sort of customer care. I do not have a run on contract so there is no reason for Vodacom to be deducting R100 extra off my account every second month. I would like this sorted out as i am sick and tired of this now. I have been having problems with this contract from the minute i got it. WOuld never ever ever get another contract through Vodacom again. I will get my next contract through MTN.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Feb 2017, 09:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Feb 2017, 12:31
Official

Dear Miss Pike,

Your query is resolved.

Regards,

Cassandra