MM
Michael M

1 reviews | Active since Jul 2022

07 Jul 2022, 15:38

Extra mile from Vodacom shop.

I purchased a phone from another shop who were unable to assist me as promised. So I went into the Vodacom shop with my new phone and they were already under pressure. I was sent to the technical desk where I received a polite reception and then the employee took great trouble to explain the workings of my phone and transfer all my data, dispute trouble with my failure to remember passwords and so on. They really went the extra mile even though I had not bought the phone there. They made sure I understood my new phone. Well done guys!! You created good will and gave Vodacom shop a great name. Next time I need a phone, I'll start with you.

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2022, 08:24
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team