1 reviews | Active since Nov 2014
Extra Fee for Caller ID on Contract!
I recently got a new cellphone contract from Vodacom at Brooklyn Mall. While highly satisfied with the new purchase my satisfaction quickly turned to disappointment when I noticed that my phone would not show the incoming caller number (caller ID), even though I have their numbers stored on my phone.<br> <br> I called in to Vodacom customer care to enquire about this and I was utterly shocked to find out that viewing caller ID on contract numbers comes at an additional charge of R9.50! I feel completely cheated as none of this was explained to me when signing the contract. This is ludicrous, as prepaid customers get this Caller ID service for free, but on contract we have to pay for it! <br> <br> This is absurd!!
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
