Extra! Extra! A client wants to buy a package

I'm using your webpage to order a Fibre package and I can't get past a glitch on your system. I've asked your sales team to contact me several times via Facebook but your one track minded consultants are so busy trying to get an ID number, for what I don't know it has nothing to do with them, that they lost the point. I just want a sales consultant to phone and assist us. We literally get bombarded with sales people calling all the time but when we actually want to sign up it's an absolute mess. The entire day has gone by and I still haven't had a sales person call. You'd think this would be a simple case of passing on a number and name as a lead. Apparently not. Perhaps Vodacom doesn't need more business.