JA
Jade A
1 reviews | Active since Apr 2021
08 Apr 2021, 13:13
Extra Debit from Vodacom and No One to Explain
I had an additional amount of R478.69 added to my monthly Vodacom bill this month. I have tried to contact Vodacom on social media and no one has gotten back to me in over a week. I have now managed to get through to the call centre and apparently this bill is for Vodacom fibre - WHICH I DO NOT HAVE NOR DID I AKS FOR. And now the call has been dropped... This is insanity!
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Vodacom's replyOfficial
08 Apr 2021, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team