1 reviews | Active since Oct 2017
Extra Charges on my account which I haven't asked for. VodaCon me out of my money.
VodaCon have conned me out of my money. I have a top-up contract with them which i have had for close to 2 years and since September they have added data items to my account. I gave them no permission to do so. Its only when i looked at my bank statement that i realized that i am being charged more than double my usual account payment. The consultant on the phone tells me i have purchased recurring month to month data bundles instead of a time based 30 day data. I have not given any permission anywhere for them to take more than the money I had signed for when i took out my contract.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Thulani
I trust that you are well.
As per my email, kindly note the matter has been resolved.
Have a lovely weekend,
HS
Dear Thulani
I trust that you are well.
As per my email, kindly note the matter has been resolved.
Have a lovely weekend,
HS