Extra charges on contract
I signed a contract with Vodacom in December 2017 for a Samsung S8+ on the smart top up M+ which is R289 per month plus the device. Should have worked out to R959 per month but since May i see that R45 extra is charged. When i inquired about this i was told that Vodacom informed all smart Top up M+ customers that an sms was send out to inform that all these contracts will be charged with R45 extra and get 150mb more data. Firstly, I was not informed according to my recollection. secondly, my budget allowed for what contract I signed and not for increased costs, irrespective of how small the costs is. I would not have agreed to this. I would like this extra charges to be cancelled from my account as well as the extra data. The past months is done, but for the rest of my contract.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that we have mailed you further feedback.
Regards
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that we have mailed you further feedback.
Regards
Vodacom Consumer Website Team
Best regards,
