JS
Jacques S

1 reviews | Active since May 2016

03 May 2016, 08:55

Extra Charges on Account AGAIN

This is the second month in a row that Vodafone Live is billing to my account. This time, it's a much bigger amount. Last month it was said that I "Subscribed" to a ***y ladies subscription or whatever, trust me it is not the the case seeing that I am ***. What will it be this month? At least last month, they called me and asked if I want a 1Gig data bundle because processing a Credit Note for the small amount will be much more hassle than just giving me the bundle. I chose the bundle because the amount on my bill was so little. I was happy. The technician I talked to was very helpful and "Unregistered" me from the ***y Ladies. But now you guys are taking it too far and I am on my last nerves. Reverse this sh#t from my account, and don't even try and ask me if I want bundle. And don't try saying someone might have used my phone (as the previous technician suggested), my phone is finger print accessible.

0
Replies (1)
Vodacom
Vodacom's reply03 May 2016, 09:23
Official

Thank you making us aware of your complaint
 
Please note that a consultant will make contact with you in due course to assist with your query.
 
Regards
 
Consumer Website Team